FAQ

Frequently Asked Questions

Orders & Shipping

Where do you ship to?
We ship to all 50 US states. All our products are shipped from within the United States for fast, reliable delivery.

How long does shipping take?
Standard shipping takes 3–7 business days. Processing time is typically 1–2 business days before your order ships.

Do you offer free shipping?
Yes! We offer free shipping on all orders over $75. Orders under $75 have a flat-rate shipping fee.

Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.

Products

Are your products authentic?
Absolutely. We source all our products directly from authorized distributors and trusted brands in Pakistan and South Asia. Every product is 100% genuine.

Are these products safe to use?
Yes. All products we carry are from established, reputable brands. We recommend reading the ingredients list and doing a patch test before first use, especially if you have sensitive skin.

What skin types are your products suitable for?
We carry products for all skin types — oily, dry, combination, and sensitive. Each product description includes recommended skin types to help you choose the right one.

Do you carry products for men?
Yes! We have a dedicated Men’s Creams category with grooming and skincare products formulated specifically for men.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery for unused, unopened products in their original packaging. Please visit our Refund and Returns Policy page for full details.

How do I request a refund?
Contact our customer support team via our Contact Us page with your order number. We’ll process your return and issue a refund once we receive the item back.

Payment & Security

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options at checkout.

Is my payment information secure?
Yes. Our website uses SSL encryption to protect all transactions. We never store your credit card information on our servers.

About AIO Beauty Cream

What is AIO Beauty Cream?
AIO Beauty Cream is your one-stop shop for authentic Pakistani and South Asian beauty products in the USA. We curate trusted skincare brands so you can find everything you need in one place.

Do you offer a free sample?
Yes! Every order comes with a free sample so you can try something new with your purchase.

How can I contact customer support?
You can reach us through our Contact Us page. We typically respond within 24 hours.